Customer Experience of IT: Impressive Changes at Flinders University

After two consecutive years of impressive improvements, Flinders University has topped the ranking for the best internal customer experience of IT services. They say that critical to their achievement was listening to their customers, changing their culture and expectations around communication, and placing customer experience as the highest criterion for all change initiatives.

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Who let the dogs in?

My 3-year old dog Duke emerged as a star in our panel discussion at the recent breakfast event "Can a Workplace be a Well Place?". While broader strategies were emphasized, we couldn’t help but notice the mood boost he brings to our workplace.

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