Over the past few years we have seen HR managers shift their title to directors of “People & Culture”. At the same time, scrutiny into ethical failures across many industries has been prompting leaders to re-think how they assess and govern organisational culture.
Most of our clients are familiar with the work we do around staff engagement and leadership development. Increasingly though, we have also been conducting what we call ‘service quality’ surveys. Such surveys are usually focussed on the experience of clients, customers or stakeholders, who can be internal or external to the organisation.