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Improving client satisfaction with IT services

Most of our clients are familiar with the work we do around staff engagement and leadership development. Increasingly though, we have also been conducting what we call ‘service quality’ surveys. Such surveys are usually focussed on the experience of clients, customers or stakeholders, who can be internal or external to the organisation.

Cindy Leung

Dr Louise Parkes has previously shared our research findings regarding the current state of diversity and key drivers for improving workplace diversity in a breakfast event.

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