I recently chipped my tooth (a story for another day)! A one-minute phone call to my health insurance provider confirmed that my stupidity was covered under their policy… Cue recorded message… “Based on your interaction with our customer service professional how likely is it that you would recommend us to your family and friends? In a few words, explain why you gave this rating?”
Surveys are a great way to efficiently and confidentially give staff in organisations a voice. They are a way of capturing and presenting the majority view – often touted as a key advantage in countering the ‘squeaky wheel’ by uncovering the view of the ‘silent’ majority.
Communication within an organisation includes both the leadership team feeding information out to front line staff, and ideas and feedback being fed back from the ground level. Studies looking at joint decision making in Australian organisations suggest that this two-way communication is currently pretty poor, and is resulting in a lot of lost potential in terms of efficiency and innovation.
Interrelate is a not-for-profit organisation with over 280 employees across New South Wales. With almost 90 years of operation, Interrelate specialises in improving relationships through a number of counselling and support services for families, individuals and young people.