Technology continues to be the foundation of internal operations and education delivery for universities. Assessing, monitoring and improving staff and student perceptions of IT service quality is therefore a crucial part of continuous business improvement

The IT Service Quality Benchmark survey was developed to help universities understand staff and student experience with the use of technology infrastructure and network as well as their satisfaction with IT service quality in the organisation. As a widely adopted survey tool in the sector, it also allows universities to compare their IT service quality to their peers, and as such has been a driver of improvements across the sector

Voice Project’s reputation within the sector in the engagement survey space and expertise in data collection and analysis made us a prime candidate to take on this industry wide initiative in 2016. We hope to not only continue the initiative but improve it over time and make it more valuable for our clients.

We would also like to recognise some great achievements from the most recent round of surveys:

  • In the staff version of the survey Flinders University achieved a particularly impressive result, again demonstrating the largest amount of improvement (8 points in the 2019 survey, on the back of 7 points in 2018).
  • This now brings Flinders to the highest overall benchmark score in the history of the staff survey (88%). 
  • In the student survey, the University of New England again achieved the highest benchmark score (87%).
  • Deakin University demonstrated the most improvement in their student survey results (2 points).

To find out more about our ITSQB Survey, please get in touch with our team