Voice Team

Dr Louise Parkes - Senior Consultant


Started at Voice Project: 2004

Louise has led over 100 projects for Voice Project, ranging from complex culture and engagement surveys with large organisations (over 15,000 staff), highly tailored service quality surveys for clients and members, and interactive seminars on leading organisational culture and change. Louise also enjoys facilitating workshops to help organisations develop mission and values, strategic priorities and action plans. She particularly enjoys working with Voice Project's not-for-profit clients, and has partnered with leaders in the sector to develop tools to give a voice to staff and service users with a disability.

Louise also coordinates and directs Voice Project's research and development activities, including ARC funded research projects with University partners, promoting best-practice case studies with client organisations, and benchmarking database and product development. She regularly presents Voice Project research at academic, industry and public forums.

Louise also volunteers in her local church, and as a Director for a Not-for-Profit organisation.

Educational Qualification

  • PhD- Organisational Psychology (UNSW)
  • Bachelor of Science (Psychology) - Honours (UNSW)

Professional Affiliation

  • Registered Psychologist with the Psychology Board of Australia (PBA)
  • Member of the Australian Psychological Society (APS)
  • Associate Member of the College of Organisational Psychologists (COP)

Research Articles

  • Parkes, L. P. (2012). Driving Passion and Performance in Local Government. Council Manager Magazine Jun-Jul, 30-32.
  • Parkes, L. P., & Langford, P. H. (2008). Work-life balance or work-life alignment? A test of the importance of work-life balance for employee engagement and intention to stay in organisations. Journal of Management and Organisation, 14 (3), 267-284.
  • Parkes, L. P. (2008). Why work-life balance? Not-For-Profit Management, 9 (3), 14-15.
  • Parkes, L. P. (2008). Purpose, Engagement and Change, Illuminations, June, 4-6.

Presentations

  • Parkes, L.P. (2012). Improving organisations by giving people a voice. Invited presentation at ACSA NSW & ACT Frontline Conference, Sydney, November.
  • Parkes, L.P. & Adams, C. (2012). Balancing Passion and Progress: How do we manage volunteers? NFP HR Forum, Sydney, August.
  • Parkes, L.P. & Eastment, B.E. (2012). Driven to Stay: Unwrapping engagement and retention in the public sector. Public Sector Recruitment and Retention Conference, Sydney, May.
  • Parkes, L. P. (2011). The importance of listening: for effective leading, engaging and serving. Invited Plenary Address, ACSA National Conference, Sydney, September.
  • Parkes, L.P. (2011). Trusted Leaders: 'one of us' and 'for us'. Nurses Christian Fellowship Conference, University of Notre Dame, Nov 2011
  • Parkes, L.P., (2011). (Chair) Communication in Organisations: Best practice case studies and recommendations to improve engagement and performance. Practice Forum, 9th Industrial and Organisational Psychology Conference, Brisbane, June.
  • Parkes, L.P. (2011). Communicating performance feedback: frequency, fairness and clarity of performance appraisals. 9th Industrial and Organisational Psychology Conference, Brisbane, June.
  • Parkes, L.P. (2010). Purpose and Passion: Why are mission and values so important for employee engagement? 27th International Congress of Applied Psychology, Melbourne, July.
  • Parkes, L. (2009). Supporting employment for people with a disability. 8th Industrial and Organisational Psychology Conference, Sydney, New South Wales, June.
  • Parkes, L.P. (2009). Passion and Progress in Education. Invited presentation at the Catholic Independent Schools Employment Relations Committee (CISERC) Conference, Sydney, September.

Consulting

  • Louise Parkes was fantastic to work with. Louise was extremely accommodating and always there to assist. I would definitely engage Voice Project again, not only because of Voice Project's technical tool but due to Louise's exceptional service. (Monash University, SRE)
  • I thoroughly enjoyed working with Voice Project and was impressed with how quickly Louise Parkes was able to pick up and understand our organisation's needs. (Monash University, Climate & Engagement Survey)
  • Top quality staff and customer service - our experience has been a real sense of interest and empathy for our organisation. (House With No Steps, Climate & Engagement survey)
  • I greatly enjoyed working collaboratively with Louise Parkes, and learnt a great deal about survey processes. Louise was very responsive, communicated regularly and was accessible when I had questions or concerns. (HWNS, Service Quality survey)
  • Competence and professionalism in completing and presenting/with staff and Board (Wagga Mutual Credit Union)
  • Louise Parkes was excellent in the work she did for us. Strong client relationships. Industry sector leader. Efficient service delivery. (Scope VIC, staff and supported employee surveys)
  • Good natured, able to present results in a very effective manner to all levels of the organisation (Cerebral Palsy Alliance, Client Survey)
  • Louise is approachable and friendly - did not feel uncomfortable asking any 'silly' questions. (Sylvanvale, staff and client surveys)
  • Louise Parkes is exceptional in her delivery and involvement (Melbourne Division of GPs)

Prior Work Experience

  • DDI Asia Pacific
  • School of Psychology, UNSW
  • Centre for Corporate Change, AGSM