Technology is a wonderful thing while it’s working. But we all know how difficult it can be to get our jobs done when even the slightest blip occurs in our systems. After two consecutive years of impressive improvements, Flinders University has topped the ranking for the best internal customer experience of IT services.
Allity is a large, private aged care organisation, recently recognised with the ‘highly commended award’ in Voice Project’s 2019 Change Challenge Awards. In just one year, Allity have seen noticeable improvements in several key practices and employee engagement, leading to a significant reduction in staff turnover.
Authored by Louise Parkes and Lauren Gatt.
As a research based consultancy, it’s always been important that Voice Project offers solutions that are backed by scientific research and meet the needs of our clients.
I recently chipped my tooth (a story for another day)! A one-minute phone call to my health insurance provider confirmed that my stupidity was covered under their policy… Cue recorded message… “Based on your interaction with our customer service professional how likely is it that you would recommend us to your family and friends? In a few words, explain why you gave this rating?”
Thank you very much to those who were able to join us in Sydney, Melbourne or via Webinar for our event "Can a Workpalce be a Well Place?". We had a very positive response to the breakfast, and were heartened to see such a high level of engagement with this increasingly topical issue.
Every 6 months, Voice Project takes the opportunity to give our clients a voice through our Client Satisfaction Survey. The feedback we receive is highly valued at Voice Project as it helps us to improve our services. It also gives us an opportunity to take a moment to celebrate how we help our clients.