I was recently discussing leadership development with a client. She explained that they were trying to rebuild trust in a particular leadership team after their involvement in a 360 feedback process left them with “raw nerves” and was perceived to have damaged their performance as a team. I’m sure she is not alone in this experience - evidence on the effectiveness and impact of 360 degree feedback programs is mixed and disappointing.
There is a small but attention-grabbing group of consultants pushing the position that "performance appraisals are dead". Such a claim may make an eye-catching headline, but it is dangerously misleading. Performance appraisals and performance management are here to stay. Feedback is a fundamental need of the human species - it contributes to our wellbeing.